ISO/IEC 20000-1 is the most recognized international standard for IT management systems. It is currently in its third iteration (2018). The nature of ISO/IEC 20000-1 allows it to be applied to the complete range of business sectors, scopes, and activities. It can be limited in scope to defined areas of the organization or expanded to cover all internal activities and customer needs.
ISO 20000-1 is designed to be compatible and harmonized with other recognized management system standards, including ISO 9001. It is therefore ideal for integration into existing management systems and processes.
The potential benefits of ISO 20000-1 are numerous, but the most significant and tangible ones are that the standard enables your organization to: